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Pedro Santos is a seasoned professional with extensive experience in managing and leading teams in the telecommunications industry. Currently serving as Regional Manager for Cloud Availability and Service Continuity at Temenos, Pedro's previous roles include significant leadership positions at Ericsson, where responsibilities ranged from overseeing Emergency Management and Dynamic Service Management teams to leading multiple projects involving resource allocation and operational processes. Additionally, Pedro has held key positions at Siemens and Vodafone, focusing on Major Incident Management and network monitoring, respectively. With a Bachelor’s Degree in Technology and Programming of Information Systems from Lusofona University, Pedro is skilled in driving innovation, ensuring compliance, and fostering team development.