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Jeff Wager has extensive experience in operations and communications, currently serving as Operations Manager at TELUS since November 2007, where responsibilities include supporting West Operator Services call centres and leading strategic communication for major change initiatives. Previous roles at TELUS include Communications Manager, where support was provided for sensitive business changes, and Team Manager, overseeing a high-performing team and regional communication strategies. Jeff began their career as a Directory Assistance Agent, excelling in customer service and internal communications. Prior experience includes serving as Public Relations Assistant/Editor at CJSF 90.1 FM. Jeff holds a Bachelor of Arts in Philosophy and Publishing and a Certificate in Creative Writing from Simon Fraser University.