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Zein Nofiandi is an experienced professional in customer experience and marketing, currently serving as Customer Experience Manager at Telin (PT Telekomunikasi Indonesia International) since July 2013. Throughout a diverse career at Telin, Zein has held various positions including Marketing Strategy & Research Manager, Senior Marketing Content & Communication Channel, and Marketing Research roles. Prior to this, Zein worked as a Laboratory Assistant at the Simulation and Computation Laboratory at Universitas Gadjah Mada (UGM) and completed an internship at Toyota Astra Motor, focusing on purchasing systems analysis. Zein holds a Bachelor of Engineering degree in Industrial Engineering from Universitas Gadjah Mada, obtained in 2013.