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Johan Mårtensson is an experienced Business Architect at Telia since February 2012, focusing on identifying and enhancing business opportunities while collaborating with an agile development team. Previous roles at Telia include Incident Manager at the Customer Management Center, dealing with escalations and customer complaints, and Floor Manager for escalations related to datacom customers. Johan's technical expertise as a Network Engineer involved monitoring and restoring datacom services for enterprise clients. Prior to Telia, Johan worked as an IS/IT Consultant for Office IT-Partner and Alfaskop. Educational background includes attendance at Jönköping University.