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Zoiya Milkonova has extensive experience in customer service, technical support, and administration, with a career spanning over 15 years. Currently serving as a Team Lead at Teleperformance since October 2013, Zoiya has held multiple positions including Content Moderator and Customer Service Supervisor. Prior experience includes roles as a Business Administrator at "Mallias" LTD and a Free Practice Translator for trial and appellate courts, specializing in Bulgarian, English, and Greek languages. Zoiya also worked as a Public Relations Event Specialist for the Ministry of Finance in Bulgaria and as a Sales Assistant/Administrator at UNICREDIT LEASING S.P.A. Zoiya holds a Bachelor's degree in Commercial and Advertising Art from New Bulgarian University and a High School Diploma in Economics.