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Tomas Kohut is an accomplished professional with extensive experience in account management and operations within Teleperformance, where employment has spanned from September 2016 to the present. Key roles include Account Manager, responsible for client relationship management; Operations Manager, focusing on team leadership and development; Workforce Management Analyst, where labor forecasting and scheduling were emphasized; Team Lead Supervisor, providing guidance to customer service teams; and Customer Support Representative, delivering customer assistance and issue resolution. Additionally, previous roles include bartending at Best Western Shap Wells Hotel and Mezzanine Cafe and Lounge, and typesetting at Cronica, s. r. o. Educational achievements include a Master’s degree in Interactive Media and a Bachelor’s degree in Interactive Media from Masaryk University Brno.