Rhenan Wallace currently serves as Supervisor de Reclame Aqui at Teleperformance, focusing on team engagement and development to enhance client and partner experiences for Banco Master. Responsibilities include monitoring team performance, providing feedback, and implementing action plans based on data analysis. Rhenan also has experience in operations supervision, emphasizing customer experience improvement and administrative duties in previous roles at Teleperformance and System Interact, where responsibilities encompassed managing KPIs and operational strategies. Rhenan began a career in quality monitoring at Sercom and holds a degree in Psychology from Centro Universitário FAM, expected to be completed in 2024.
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