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Pranav Prakash possesses extensive experience in quality assurance and process excellence, having held leadership roles at Teleperformance and Concentrix where responsibilities included transforming delivery processes and overseeing quality initiatives. Prior roles at IBM involved senior management in delivery excellence and strategic quality projects. Additionally, Pranav's career began at Allianz Cornhill as a Senior Business Analyst, followed by a managerial position in business process engineering at EXL Service. Pranav holds a Bachelor of Computer Applications from Makhanlal Chaturvedi National University of Journalism and Communication and an MBA in Total Quality Management from Global Open University.