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Floriana Santoro is an experienced customer service professional with a strong background in guest relations and support. Currently serving as a Customer Support Representative at Ferryhopper since May 2022, Floriana previously held positions as a Customer Service Advisor at Teleperformance and as a Guest Relations Officer at Celebrity Cruises, Inc. from May 2016 to May 2020. Floriana's extensive experience includes operating switchboard equipment, managing guest concerns, processing payments, and handling discrepancies in guest accounts. Prior roles include receptionist positions at Firmdale Hotels PLC and Red Carnation Hotels, along with experience as a Sales Assistant at Mango. Floriana Santoro holds an education from ITC Pietro Giannone, completed in 2009.