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Sal Yanez has a diverse work experience spanning multiple roles and industries. Sal started their career in 1996 as a Support Tech at SATO America, where they worked until 2001. From 2001 to 2005, they served as a Dispatch Manager/Driver at Roman Tires Inc. In 2005, they joined Telenav as a Customer Support Rep and gradually progressed to roles such as Support Supervisor, Dedicated Sales Support, Escalation Supervisor, and Customer Support Manager. Sal'sresponsibilities at Telenav included managing support teams, handling customer escalations, recruiting and training staff, and implementing performance measures. Sal most recently served as the Head of Customer Support at Telenav, leading a team of support specialists and overseeing support delivery.

Sal Yanez attended Independence High School from 1989 to 1993, where they obtained their High School Diploma with a field of study in Electronics. In 1994, Sal briefly attended Mission College but did not earn a degree or specify a field of study. Additionally, Sal obtained certifications in Zendesk Support Administration from Zendesk, including the Zendesk Support Administrator certificate in June 2020 and the Zendesk Support Administrator Expert I certificate in August 2021.