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Cathy Smith has a diverse background in IT, with experience ranging from PC Support Technician to Service Desk Manager. With a strong foundation in computer hardware and software support, Cathy has held various roles in network support and administration throughout their career. Cathy's expertise includes Windows server maintenance and support, network infrastructure maintenance, and user support for software and hardware. Additionally, Cathy has experience in Office 365 administration, mobile phone support, and software and license management.