Stacey Gaines is a seasoned business analyst with over 15 years of experience in the telecommunications industry, currently working at Telecommunications Services of Trinidad & Tobago Limited (TSTT) since September 2008. Key responsibilities include creating analytical dashboards, compiling product performance reports, and conducting customer retention analyses. As a former account manager, Stacey successfully increased a customer portfolio from $3 million to $4 million per month and implemented strategies that achieved a remarkable 95% mobile customer retention rate, saving $10 million in potential lost revenue. Prior experience includes a role in recoveries at Republic Bank Limited from January 1998 to August 2002. Education credentials include an MBA from Anglia Ruskin University and an Advanced Diploma in Management Information Systems from the Association of Business Executives.
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