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Collins Adade, BSc I.T., is an experienced professional currently serving as the Inbound Operations Manager at Vodafone Ghana's Vodafone Experience Center since October 2022. With a career at Vodafone Ghana that began in July 2014, Collins has progressively held roles including Experience Centre Coordinator and Experience Centre Supervisor, focusing on call center management and operational excellence. Additionally, Collins has been an ICT Consultant at Radkat Infosolutions Limited since October 2007, providing computer services, and served as a System Administrator at Techcom Visions Limited from July 2011 to July 2014. Collins holds a Master of Science in Cyber Security and Digital Forensics from Kwame Nkrumah University of Science and Technology and a Bachelor of Science in Information Technology from Pentecost University.