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Nichole Arevalo - Martinez is a Customer Success Specialist and Implementation Coordinator at Telarus since November 2022, where responsibilities include resolving customer service issues and conducting billing reviews. Prior experience includes over 13 years at Focal Solutions as a Sales and Service Manager and Project Manager, focusing on client requirements, deliverables, and assisting carriers with quotes and contracts. Nichole also worked at Eschelon Telecom from May 2000 to March 2006 in multiple roles, including Account Manager, Sales Administration Supervisor, and Sales Administration Assistant, where tasks involved managing product requests, supervising operations, and coordinating pre-sale processes.