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Grzegorz Kaminski is a Production Support Engineer at Tektronix Communications / Arantech since March 2012, specializing in the touchpoint Customer Experience Management solution for mobile operators, utilizing J2EE applications, Unix/Linux servers, Oracle DB, and BI tools like SAP Business Objects. Prior experience includes roles at Accenture, providing third-level support for an internal billing system, and at Hewlett-Packard, delivering high-level technical support for Microsoft SQL Server across Europe. Grzegorz also served as a Support Analyst at Microsoft, handling global corporate systems and participating in new release implementations. Earlier professional experience includes project management and system support at Slowey Systems within the retail and hospitality sectors. Grzegorz holds a Master's and Bachelor's degree in Computational Physics from AGH University of Krakow and studied at Technische Universität Clausthal.