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Megan Oden is an experienced professional currently serving as the CSAT Lead at TEKsystems, where responsibilities include developing and leading a company-wide customer satisfaction program, analyzing customer feedback, and collaborating with global teams to enhance customer engagement. With a strong track record of increasing customer satisfaction metrics and program efficacy, Megan has also held roles such as IT Delivery Lead at TEKsystems, overseeing IT staffing projects and managing consultant onboarding. Previous experience includes positions at Grand Canyon University, HelmsBriscoe, Hotel Palomar Phoenix, Four Seasons Hotels and Resorts, and Extreme Marine. Megan Oden holds a Bachelor of Science in Psychology from Grand Canyon University and a license in aesthetics from Simi Valley School of Cosmetology.