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Javier Perez has a diverse work experience spanning over two decades. Javier began their career at Art Deco as a Quality Assurance Specialist. From there, they joined Darling Corporation as a Manager, where they handled accounts and calls from various countries. In 2006, they started working at Audible.com, initially as an Inbound Call Center Supervisor and eventually as a Customer Care Manager and Senior Manager, overseeing multiple call centers and training departments. In 2012, Perez joined Tekmark Global Solutions as a Customer Care Manager, responsible for managing the operations of a Tier 2 Customer Care Center. Javier later took on the role of Director of Product Support, where they provided leadership to cross-functional teams and handled customer inbound emails and client outages for the Verizon FiOS Mobile Application. Throughout their career, Perez has demonstrated expertise in customer care, training, and operations management.

Javier Perez's education history starts with their enrollment at the University of Phoenix, where they pursued a degree in Business with a field of study in Management. Their time at the University of Phoenix lasted until 2010. Prior to that, in 2004 to 2005, Perez attended the Allied Medical and Technical Institute, where they earned a certification in A+/ Network+ with a field of study in A+/ Network+. Before that, in 1996 to 1997, Perez attended the Computer Software Learning Center, where they obtained the Microsoft Certified degree with a field of study in Microsoft Suite.