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Ivan Stefanov currently serves as the Microsoft Dynamics 365 Team Manager at Tek Experts, where responsibilities include managing a team that delivers technical support and customer service. Prior to this role, Ivan held positions as Customer Service Team Lead at Crypto.com and Senior Team Manager at Sitel Group, where expertise in analyzing results, process improvement, and client communication was demonstrated. Earlier experience at TELUS International Europe encompassed roles as Subject Matter Expert, Senior Agent, and Customer Service Representative, focusing on coaching, report creation, and handling customer inquiries. Ivan began a career in real estate as a Real Estate Agent at Restart Imoti Ltd. Following a Bachelor’s Degree in International Economic Relations from the Academy of Economic Svishtov, Bulgaria, completed in 2015.