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Zen Lai's work experience includes being a Principal Partner at TEH Group since 2010, where they have organized and hosted various events. They also served as the Head of Marketing at TEH Group from October 2018 to October 2020. Prior to that, Zen Lai worked at InnoXcell from April 2015 to October 2018, focusing on multimedia, marketing, and business development. They also co-founded and worked as a developer at Agilecomm, a web platform connecting corporates to legal service providers, from November 2015 to November 2016.

Zen Lai obtained a Bachelor's degree in Digital Communication and Media/Multimedia from Griffith University, where they studied from 2012 to 2014.