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Rachna Shah has extensive experience in Learning and Development roles, having worked at Teenage Cancer Trust, Four Communications, National Deaf Children's Society, Bank Workers Charity, and Kaplan. At Bank Workers Charity, she promoted awareness of the charity's mission, consulted senior bank agents on wellbeing strategies, and developed a digital mental health training program for line managers. At Kaplan, she supported growth by owning and developing relationships with key accounts. At Reed Learning, she directed and grew a diverse portfolio of large organization accounts. At Pitman Training London, she exceeded targets and increased turnover by implementing and monitoring KPIs and sales targets.