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Gabriele Sordi has worked as an Analista de suporte at Tecnofit since November 2022, providing customer support via chat, email, and phone to ensure the best customer experience. Prior to that, at Grupo Services from January 2019 to May 2023, Gabriele held various roles such as Supervisor de atendimento ao cliente, overseeing operations for Sac Nubank and Banco Pan, analyzing KPI indicators, providing feedback, and implementing strategies to enhance customer satisfaction. Gabriele also has experience in collections and credit recovery for both individuals and businesses. Education includes a degree in Licenciatura em Educação Física from UniCesumar, Massoterapia from IFPR, and Ensino médio técnico em meio ambiente from Colégio estadual professor Francisco zardo.