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Elton Lima is an experienced professional in customer support with a focus on team management and process optimization. Currently serving as Supervisor de Suporte at Tecnofit since October 2020, Elton oversees key team processes, ensures consistency in objectives and key performance indicators, and collaborates with the team to develop action plans for problem resolution. Prior roles include Customer Support | N2 at Tecnoponto and Analyst of Support at Universidade Federal do Paraná, where Elton gained valuable experience in support analysis and project management. Elton holds a Bachelor's and Licentiate degree in Electrical and Electronic Engineering from Universidade Federal do Paraná, completed in June 2019.