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Stephen Quinn is a seasoned professional with extensive experience in customer care and marketing. Currently serving as a Senior Customer Care Specialist at TechSmith Corporation since December 2016, Stephen assists with training documentation, represents the Customer Care team in various meetings, and acts as a liaison between departments to enhance support productivity. Notable achievements include leading a team through challenges during 2021 and becoming a key resource for new agents. Previous roles include Customer Solutions Specialist at TechSmith, Facebook Advertising Manager at MB Consulting, and Marketing/Social Media Intern at TechSmith, showcasing a diverse background in customer service and marketing strategies. Stephen holds a Bachelor's Degree in Marketing from Northwood University and an Associate's Degree in Marketing from Lansing Community College.