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Grazia Miano is an experienced professional in customer care and content creation, currently working at Technoprobe since January 2022. Previously, Grazia held positions as a Customer Care Agent at Twinkly and as Instagram Content Lead for BigLittleBrands UK. Grazia also contributed as a Content Creator for Acrimònia Studios and worked as a Content Creator and Marketing Strategist for the Ethical Brand Directory, where responsibilities included daily content creation and social media management. Earlier career experiences include roles at Triboo Group as a Customer Care Specialist and at Eni as a Press Office and Digital Communication Intern. Grazia holds a Master's degree in Social Media Marketing from IULM University and has completed multiple online courses in fashion sustainability and TikTok marketing, alongside a diploma in fashion styling from Istituto Europeo di Design.