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Michael Hubbard serves as Chief Customer Officer at Smartsheet since June 2020, leading customer experience and retention initiatives for a diverse customer base, including a significant portion of the Fortune 500. In addition to this role, Michael is an Executive Advisor with TSIA, a Limited Partner at Stage 2 Capital, and has held advisory positions with DecisionLink and WalkMeā„¢. Prior experience includes various leadership roles at ServiceNow, VMware, Oracle, and A.T. Kearney, where Michael focused on customer success, alliance ecosystems, and management consulting, with expertise in driving value through digital transformation and scalable go-to-market strategies. Michael holds a Bachelorā€™s degree in Mechanical Engineering from the University of Illinois Urbana-Champaign.