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Mike Hofer has a diverse professional background with extensive experience in technical support and management roles. Currently serving as Tier II Support at TechData Service Company, LLC since August 2016, Mike previously provided tech support for American Institutes for Research, assisting school district users in navigating various testing systems. Prior roles include technical support at Ascena Retail Group, Inc., focusing on retail technology, and security officer at 1st.Choice Security, providing armed guard services. Earlier experience also includes management positions at United Dairy Farmers and Family Dollar, where responsibilities encompassed employee oversight and operational efficiency. Mike's career began with customer service management at Wal-Mart SuperStores, ensuring customer satisfaction at the front end. Educational qualifications include training from My Computer Careers and a diploma from Temescal Canyon High School.