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Alex Rasmussen is an experienced IT professional with a diverse background in service desk management and technical support. Currently serving as Service Desk Manager at Tech Guru since November 2019, Alex has focused on team development, policy implementation, and employee training while handling issue escalations and customer complaints. Previously, Alex held roles including Service Desk Analyst and Applications Administrator, gaining expertise in troubleshooting across various operating systems, network and software issues, and managing cloud applications and systems for healthcare. Alex's early career includes teaching extracurricular classes and working in freelance video production, complemented by an Associate of Science degree in Computer Systems Networking and Telecommunications from Dunwoody College of Technology.