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Addison McDermid is a Systems Engineer at Tecala Group since November 2021, specializing in Level 3 support and project services for Managed Services Customers. Prior experience includes roles as Help Desk Manager and Support Engineer at Computer Technology Corporation Pty Ltd, Systems Reliability Engineer at Optiver, and Installations Engineer at WiseTech Global, with a focus on technical support and system optimization in high-pressure environments. Additionally, Addison has managed IT operations and support at various organizations, including Macquarie Group and CargoWise. McDermid holds a Bachelor of Science in Information Technology from the University of Technology Sydney and has accrued substantial experience in IT from various educational institutions.