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Monica A. Espejo Muñoz has worked in various roles in the market research and customer success industry since 2004. Her most recent role is Customer Success Director Chile-Perú at Teamcore, a role they have held since 2020. Prior to this, they were a Client Leader at Ipsos from 2019, Inteligencia de Negocios & Comercial at NotCo from 2019, and Directora Satisfacción Clientes and Directora Comercial Industria Alimentos at Nielsen from 2007. Monica A. also held the role of Gerente de Cuentas at both Kantar and COPEC S.A. from 2004. At Nielsen, they were responsible for a budget of 10 million USD in the consumer goods industry and generated value-added information, connected points, and interpreted data for successful decision-making for clients such as Nestlé, Carozzi, Agrosuper, and PepsiCo. At Kantar, they managed a team of four people and generated analytical information for the correct understanding of shoppers' demands. At COPEC S.A., they were an Ejecutiva Comercial.

Monica A. Espejo Muñoz earned their Ingeniero Comercial from Universidad San Sebastián between 1997 and 2002, with a focus on Administración y gestión de empresas, general. Monica A. then went on to earn their Magister Direccion Marketing from Universidad Adolfo Ibáñez in 2020-2021, specializing in Empresa, gestión, marketing y disciplinas afines.