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Melanie R. has extensive experience in customer support and advocacy, currently serving as a Customer Support Representative II at TEAM Software by WorkWave since June 2017, specializing in cloud-based ERP solutions for janitorial and security service contractors. Prior to this role, Melanie worked as a Product Support Analyst at CSG and a Bilingual Customer Experience Advocate at LinkedIn, showcasing strong communication skills in both English and another language. Melanie's background also includes significant contributions as a Bilingual Paralegal/Interpreter at Munnelly Law Office, focusing on legal documentation for criminal defense and immigration cases, and as a Bilingual DV/SA Advocate at YWCA Omaha, providing critical support and resources to victims of domestic violence and sexual assault.