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Idelson Mabjaia is a Senior Customer Success Manager for the Asia-Pacific region at TEAM Software, specializing in workforce management solutions for various industries. With a focus on enhancing customer experiences, Idelson has led onboarding initiatives, nurtured relationships, and implemented strategies to maximize product value for clients. Prior experience includes a role as Community Lead at WeWork, where responsibilities included fostering connections and driving revenue growth, and serving as Senior Client Services (Operation) Manager at Wilson Security, overseeing operational support and client management. Additionally, experience as a Sales Representative at Face to Face involved strategic outreach to convert leads into sales. Idelson is currently pursuing a Bachelor of Commerce from Deakin University, building on an earlier Advanced Diploma in Hospitality Administration from Holmesglen.