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Florinda Neves is an experienced professional based in Portugal, currently serving as EMEA Change Manager and Manager of Integrated Customer Solutions at TE Connectivity since February 1998. Neves has a robust background as a certified Business Processes Practitioner and Kaizen Facilitator, overseeing the Customer Service Team and enhancing customer interactions with internal departments. Responsibilities include supervising daily workflows, managing Customer Service KPIs, facilitating training sessions, and participating in cross-functional projects. Previously, Neves held administrative and logistical roles at Siemens S.A. Évora and Compta, along with early career positions in administrative support at S3 - Sistemas, Software & Serviços S.A.