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Kerry Robbins, MBA, has extensive experience in the banking sector, holding various leadership positions at TD. Currently, Kerry serves as Vice President & Head of the Senior Customer Complaints Office and previously held the role of Vice President and Ombudsman. Other significant roles include Vice President of Retail Sales & Customer Experience and Vice President of Sales Support within the Retail Strategy & Solutions Group. Additionally, Kerry has served as Associate Vice President for Real Estate Secured Lending and held the position of District Vice President, along with various management roles focusing on Contact Centre Optimization.