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Kayla Duncan, PMP, PROSCI, PSPO, is a seasoned product manager and change manager with extensive experience at TD since June 2016, focusing on digital transformation and customer remediation initiatives across various roles. Key accomplishments include leading significant transformation projects in the retail and business banking sectors, enhancing customer experiences, and mitigating business credit risks. Additionally, Kayla serves as Vice President of the Lean In Toronto Network, empowering professional women through community engagement and partnership development. Educational qualifications include an Honours Business Administration degree from Ivey Business School, a Bachelor's in Political Science from Huron University, and an exchange program in International Relations at the University of St Andrews.