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Vivek Agarwal is an accomplished professional with extensive experience in operations and service delivery within the technology and telecommunications sectors. Currently serving as a Customer Leader at Tata Consultancy Services since February 2016, Vivek leads offshore and near-shore service delivery for a prominent Australian utility, managing customer engagement across various communication channels. Prior to this role, Vivek held key positions at Limtex Infotech Ltd, including DGM Operations and Service Delivery Manager, where responsibilities included enhancing processes and accountability. At Tech Mahindra, operations management for a major telecom service provider was overseen, as well as at IBM, focusing on Middle East telecom operations. Early career experience includes significant roles at Wipro BPS, where Vivek developed expertise in technical support and management. Vivek holds a Bachelor of Commerce degree from St. Xavier's College and completed ICSE at De Nobili School CMRI.