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Rafael Ortíz Chavelas is an experienced professional in software development and Agile methodologies, currently serving as a Scrum Master and Professional Agile Coach at TCPIP SA de CV since September 2017. In this role, Rafael leads a Teleradiology Cloud Solution team, focusing on continuous improvement and Agile coaching across the company. Prior experience includes roles such as Director of Integration Services at Software Next Door, where Rafael led the CloudCaller project for Salesforce environments, and Sr. Systems Engineer at Indra, responsible for architectural design. Additional experience includes significant positions at Hildebrando, SigmaTao Software Factory S.A de C.V, UNISYS, and Softtek, showcasing a strong background in software architecture and consulting. Rafael's academic credentials include a B.A. in Computer Systems Engineering from Instituto Tecnológico de Acapulco and recent professional education from MIT.