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Aniket Sawant serves as an Associate Director and Head of Process Excellence & Compliance in Customer Service at Tata Digital since August 2020, overseeing 26 internal and over 350 customer support operations processes. Aniket has successfully managed SLA performance across key metrics and implemented customer service projects that enhanced operational efficiency by 20% and reduced costs by 15%. Previous roles include Senior Manager of Operations & Training at GoAir, Assistant Manager of Operations Excellence at Jet Airways, and Team Lead of Fundamental Data Processing at Morningstar, among others. Aniket holds a PGDBM in Finance from Pune Institute of Computer Technology and a BCom in Export Finance from the University of Mumbai.