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Indranil Basu, equipped with a Bachelor of Engineering in Electronic and Communications Engineering from Karnatak University and a Master of Business Administration specializing in Customer Relationship Management from Symbiosis International University, has amassed extensive experience in program and service delivery management across multiple prominent companies. In the current role at Tata Communications as Cluster Delivery Head for the Western Region and previously as Deputy General Manager in Managed Services, Indranil has led significant initiatives in Cloud, Cybersecurity, and Networks. Prior positions at Wipro Limited included Technical Program Manager for major cloud platforms such as Azure, Amazon, and Google, and Program Manager for Cloud Services in the UK. Indranil also served as Service Delivery Manager at Hewlett-Packard and Delivery Manager at Progressive Infotech Pvt. Ltd., starting the career as Customer Support Engineer at Applied Electro-Magnetics Pvt Ltd. Indranil holds certifications in ITIL, PRINCE 2, and Cloud technologies, showcasing a strong commitment to professional development in the technology sector.