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Rajesh Kumar is a seasoned professional in customer experience and service quality, currently serving as the Head of CRM at Tata Capital since December 2018. Prior to this role, Rajesh held key positions at Axis Bank, including AVP of Customer Experience & Service Quality, where responsibility included enhancing customer experience for the retail assets and credit card portfolio. Rajesh's extensive experience also includes managerial roles at ICICI Bank, focusing on customer segmentation and retention, and at RELIANCE INDUSTRIES LTD., overseeing marketing operations for retail outlets. An educational background encompasses an MBA in Marketing from Savitribai Phule Pune University and various degrees in science from Ramjas College, Delhi University, and Sainik School Tilaiya.