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Skylar Reed serves as a System Administrator at Targeted Victory, where significant contributions include enhancing security measures, managing the SaaS environment, and optimizing access controls. Prior roles include IT Support Engineer, where management of a vast number of IT tickets and the development of a comprehensive ticketing system were notable achievements. Skylar also worked as an Operations Center Fraud Team Analyst at ID.me, addressing a substantial backlog of tickets and collaborating with multiple departments. Previous experience encompasses customer service and lead generation roles across various industries, demonstrating strong problem-solving skills and a commitment to user satisfaction. Skylar is pursuing a Bachelor's degree in Cyber Security and Information Assurance from Western Governors University, building on an Associate of Science degree from Northern Virginia Community College.