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Laura Umana possesses a diverse background in customer service and retail operations, currently serving as a Sales Floor Team Member at Target since November 2021, emphasizing attention to detail and team collaboration. Previous experience includes a role as a Member Services Representative at Tufts Health Plan, where Laura excelled in call quality and member education, receiving recognition for outstanding customer service. At Lindt & Sprungli, Laura contributed to a high-performing store by leading a team, enhancing customer satisfaction, and surpassing sales goals. Earlier experience as a Key Holder and Assistant Store Manager at Landau involved effective sales strategies and team training. Laura holds a Bachelor of Arts degree in English Language and Literature with a focus on Professional Writing from UMass Boston.