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Heidi Schanklies is an experienced customer service professional currently serving as a Customer Success Manager at TapMango since September 2023. Previously, Heidi held roles at Shopify from January 2021 to May 2023, progressing from Support Advisor to Support Specialist and then Shipping Support Specialist, where responsibilities included resolving complex inquiries, facilitating onboarding sessions, and collaborating with developers on system issues. Prior experience also includes working as a Retail Sales Specialist at The Livery Shop and as a Barista at Rosso Coffee Roasters, focusing on tailored customer service and effective time management.