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Jorge Lourenço is an experienced IT professional with a diverse background in software quality assurance, functional analysis, and IT business analysis. Currently serving as an IT Business Analyst at TAP Portugal since September 2009, Jorge focuses on identifying and addressing problems and opportunities within the organization. Prior roles include Senior Functional Analyst and Senior Consultant at KCSiT, where Jorge provided outsourcing services to TAP. Additional experience encompasses positions at Tick IT, Indra, Talaris Portugal, De La Rue, SIBS, PDSL Papelaco, and TI Tecnologia Informática, where responsibilities ranged from software quality assurance and requirements management to technical support and network implementation. Jorge's extensive career demonstrates a commitment to delivering quality solutions and supporting various software and hardware technologies.