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Jordan M Wagstaff has a diverse work experience in technical support and event coordination. From November 2017 to the present, they have worked as a Technical Support Specialist I at Taos. Prior to that, they held the role of Technical Support Specialist at Boise State University starting in May 2015. Jordan M also served as a Helpdesk Phone Analyst at Boise State University from August 2014 to May 2015. In 2014, Wagstaff worked as an Event Coordinator for Boise State Space Broncos, where they collaborated with NASA and organized a symposium showcasing the university's research. Before that, they were a Secretary at Alpha Kappa Psi Theta Omicron from 2013 to 2014. From April 2012 to July 2013, they gained experience as a Help Desk Agent at BYU-Idaho, where they provided support for various channels and took on projects in web development and network testing.

Jordan M Wagstaff completed a Bachelor of Business Administration (BBA) degree in Computer/Information Technology Administration and Management at Boise State University from 2013 to 2017. Prior to that, they obtained an Associate of Science (A.S.) degree in General Studies from Brigham Young University - Idaho between 2010 and 2013. In terms of certifications, they obtained the ITIL® Foundation 4 First Look and Learning ITIL® certifications from LinkedIn in January 2020. Additionally, they obtained the CompTIA A+ certification from Comp Tia in June 2019.