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Alessia Iozzia currently serves as an Executive Manager at Tangity, part of NTT DATA, where responsibilities include leading design projects with a focus on customer-centric strategies. With extensive experience as a Business Design Lead and Senior Business Designer, Alessia fosters a people-centric foundation in design while integrating customer knowledge into business objectives. At NTT DATA Italia, Alessia also works as a Customer Experience Strategist, engaging in customer experience design projects across various sectors, including finance, retail, telecommunications, energy, and transport. Prior roles include Project Management Consultant at HiRO and Customer Experience Strategist at Digital Entity, along with an internship in social media strategy. Alessia's educational background includes a Master's degree in Communication Design and a Bachelor's degree in Industrial Product Design from Politecnico di Milano.