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Tracey Marshall has extensive work experience in the banking industry, primarily with Scotiabank. Tracey started at Scotiabank in 2001 as a Director of Personal Loans and worked in various roles within the organization over the years. These roles include Director of Product Development & Acquisition Programs, Director of Pricing & Portfolio Management, Director of Planning, Product Development & Sales Tools, and Director of National Operations, Customer Contact Centres. In 2020, Tracey joined Tangerine as the Director of Operations, Channel Strategy, Projects & Change, Reporting & Analytics. Tracey then moved on to become the Director of IT Enablement in 2023.

Tracey Marshall obtained an MBA from Dalhousie University from 2002 to 2006. Prior to that, they completed a Bachelor of Art, Honours Program in English Language and Literature from the University of Toronto. Further details about their education at the University of Toronto, including the degree and field of study, are unavailable.