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Shawn Elie is a seasoned professional with extensive experience in the financial services industry, currently serving as a Sales and Service Specialist at Tangerine since October 2016. In this role, Shawn has demonstrated expertise in client portfolio management, root cause analysis, and customer service excellence. Previous positions include Finance Specialist in the financial industry, Consultant at Delish Finance, and various roles at American Express, including Project Coordinator and Business Analyst, where Shawn managed user acceptance testing and worked on initiatives to improve call center operations. Earlier experience also includes operational support and inventory management at Compugen Inc. Shawn holds a Bachelor of Applied Science from York University and has pursued further education in project management and IT business analysis.