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Sylvia Alfonso-Fontecha is a skilled professional with extensive experience in customer service and account management, currently serving as a B&I Account Specialist at Tampa Electric since May 2020, while also holding the position of Customer Service Professional III at TECO Energy since April 2019. Previous roles include Director of Administration at Chick-fil-A South Brandon & Lake Brandon Village and Senior Team Lead at Chick-fil-A South Brandon FSU, both in 2017-2019. Sylvia's career began at Medplus Solutions, where responsibilities included Patient Account Representative, Billing Analyst, and Billing/Posting Clerk from June 2012 to January 2017. Currently pursuing a Bachelor's degree in Business Administration in Organizational Development at Universidad Ana G. Mendez Online, Sylvia also has an Associate's degree in progress in Graphic Design from Atlantic College.