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Karen Sparkman is an experienced leader in customer service operations within the utility sector. Currently serving as Vice President of Customer Experience at Tampa Electric since October 2020, Karen oversees customer service functions for over 1 million customers across multiple counties. Previously, Karen held the position of Director of Customer Experience Operations at TECO Energy, where responsibilities included managing customer service initiatives. Prior roles include Senior Manager of Customer Service & Support at Snohomish County PUD, Manager of Customer Billing at Colorado Springs Utilities, and Dispatch Operations at Adelphia Communications. Karen holds a Master's degree in Business Administration from Colorado Technical University.