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Zeinab Elbiltagy is a highly experienced professional in quality assurance and customer experience management, currently serving as a Quality Assurance Lead at Tamara since March 2024. Previously, Zeinab held the position of Customer Experience Associate Manager at Sutherland from September 2022 to February 2024, where responsibilities included training and mentoring quality assurance personnel and managing their productivity. Zeinab's experience at Sitel Group from July 2019 to November 2022 encompassed roles as a Quality Assurance Analyst/Trainer for Panasonic UK and a Quality Coach for Sony UK, focusing on performance evaluation, team development, and client escalations. Earlier, Zeinab worked as a Technical Support Specialist and held positions in technical writing and translation at Mobimongez. Zeinab holds two Bachelor's degrees in Russian Language and Literature from Cairo University.